Forgot Password

If you have lost your User Name or Password, please submit your email address. A temporary password will be created, and your username and temporary password will be immediately emailed to you.

If your email address is not on file with your subscription, please contact us by e-mail. Sorry, this information cannot be given over the phone. If you feel your password has been compromised, you can change your password and certain other account information by clicking the “Update your profile information and preferences” link at the top of the "My Account" page after you log in.

This service is only available to Single User Subscriptions and Personal Accounts. If you have a multi-user subscription, please contact customer support at or (800) 894-8418 8:30-5:00, M-F EST.